eVisits: Follow-up Clinical Care
Partners Connected Health's eVisits study was among the first to examine the clinical effectiveness of online visits between specialists and patients without them needing to communicate simultaneously.
This trial evaluated a web-based system that allowed patients with facial acne to have follow-up visits using a customized online questionnaire (‘eVisit’) and by uploading digital images of their faces. The system also allowed the treating physician to respond to the online questionnaire, prescribe new medications and be reimbursed for the visit. Physicians had up to four business days to respond to the patient's eVisit. In addition to the impact on patient satisfaction, the study examined if this would improve clinic workflow and enable urgent cases to be seen earlier.
Over 90% of eVisit patients preferred eVisits to office visits. Physician satisfaction was very high and most physicians found the system efficient and easy to use. Quality of care between eVisits and standard care was found to be equivalent.
This data shows that digital images and patient survey responses provide sufficient information for dermatologists to make appropriate treatment decisions. eVisits achieved comparable clinical results, were time-saving for patients and improved utilization of clinic resources and access to care for more urgent and complex cases.
Results of this study were published in:
Watson AJ, Bergman H, Williams CM, Kvedar JC. A randomized trial to evaluate the efficacy of online follow-up visits in the management of acne. Arch Dermatol. 2010 Apr;146(4):406-11. doi: 10.1001/archdermatol.2010.29. Abstract