In some cases, let the machines take over

Commonwealth Magazine | May 5, 2017

In my field, the lost art of listening is vital to greater learning and understanding. As a doctor, I’ve spent more than two decades listening closely to better understand when technology can be used most successfully to advance patient care.

I recently heard from a physician who emphatically asserted that new technologies hinder the doctor-patient relationship. I knew immediately he’d articulated a deep-seated fear of many doctors. My response was simply: if we design them that way then we will have failed. What did I mean by that? Read More